Payment Policy

Payment Policy

At Monterro Bay, we aim to make checkout simple, transparent, and secure. Please review the following details regarding how payments are handled on our store.

Accepted Payment Methods

We accept the following payment options:

  • Credit & Debit Cards (Visa, Mastercard, American Express, Discover)

  • PayPal

  • Digital Wallets (e.g., Apple Pay, Google Pay)

If you would like to use a payment method not listed above, please reach out to our customer support team for assistance.

Billing & Charges

  • Order Confirmation: After placing your order, you will receive an email containing your purchase summary and transaction details.

  • When You’re Charged: Most payment methods are charged at the time of checkout. Certain providers, such as PayPal or Shop Pay, may process charges in accordance with their own terms.

Duties & Taxes

  • International Orders: Customers outside the United States are responsible for any applicable customs fees, import duties, or local taxes required by their destination country.

Payment Security

  • Secure Processing: All transactions are encrypted with industry-standard Secure Socket Layer (SSL) technology to safeguard your information.

  • No Stored Card Data: Monterro Bay does not store full credit card details. All payment data is securely processed by our trusted third-party providers.

Payment Issues

  • Declined Payments: If your payment fails or cannot be verified, we will notify you by email. You may need to contact your bank or try a different payment method to complete your order.

  • Order Holds & Cancellations: If payment issues cannot be resolved in a timely manner, we reserve the right to place the order on hold or cancel it. No charges will be made for canceled items.

Contact Us

For questions regarding payments, billing, or charges, please contact our customer support team via the Contact Us page. We are here to help ensure your checkout experience is smooth and worry-free.

Last Updated: December 22, 2025
Monterro Bay reserves the right to update this policy at any time. Changes will be posted on this page.

Business Information

Website Name: https://www.monterrobay.com

Company Name: Strong Ecom LLC

Address: 7465 Mission Gorge Road, Suite #128, San Diego, CA, 92120, United States

Email: support@monterrobay.com

Phone Number: 1 (800) 921-5536

Customer service: Monday - Sunday 9am-6pm PST